How to Take Charge of Your IT Support

IT Support

By: Karl Bickmore, COO, Snap Tech IT Gone are the days when you could rely on your “IT guy” to know everything about IT support. Before the Internet as we know it today and cloud computing, IT support for small businesses was pretty simple. Companies’ IT systems included desktop PCs connected to a dedicated server. All […]

10 Ways to Avoid Being the Low-hanging Fruit for Cybercriminals


Are you confused about how to handle your company’s IT security? Just when you thought you had it figured out, another horror story about cybercriminals breaks, and you wonder if your system is at risk. As a business owner, it’s important to ask the right questions and have your truth detector tuned in to make […]

Do You Have an IT Roadmap for the Future?

IT Roadmap

By: Karl Bickmore, CEO, Snap Tech IT In my years supporting and advising hundreds of businesses on their IT strategy, I’ve noticed some common practices: While most small- and medium-sized business (SMB) have strategies to grow their business with defined goals that extend 10 years and beyond, they often fail to plan for technology needs […]

Should Your Small or Medium Business Invest in Cloud-based Services?

cloud based services

By: Shawn Brown, COO, Snap Tech IT Even with today’s plethora of cloud-based services, many small or medium business (SMB) owners or managers view information technology (IT) as a necessary business expense. They make a significant investment in IT. This can include equipment, software and licensing, only to have it sit in a closet, server room, […]

Why Ticket Tracking Software Is Better Than Email

Multiple employees handling requests can become hectic without an organized and easily accessible system in place. An email system can become complicated and at times inaccessible if the proper person isn’t cc’d in the email stream. A ticket tracking software system is far easier. It allows you to open a ticket and see the entire […]

Eight Tips To Help Avoid Mid-afternoon Slump

After breezing through your morning tasks and taking your lunch break, you begin to have trouble focusing and want to curl up in your cubicle at 2 p.m. Sound familiar? Our circadian rhythms peak at night and in the afternoon, bringing about a mid-afternoon slump. Add to that: bad food choices, dehydration, and staring at […]

Choosing The Best Browser

Despite the increasing prevalence of apps, web browsers are still necessary for reading emails, viewing web pages, playing music and videos, and enabling interactive messaging and gaming. Now, speed and compatibility are no longer defining issues when it comes to browsers, but rather it’s the browsers’ features that separate them. Edge Replacing long-criticized Internet Explorer, Microsoft […]

BYOD Policy: Have You Adopted One Yet?

A bring your own device (BYOD) policy permits employees to use their personal devices (laptops, tablets, and smartphones) at work to access privileged company information and applications. This has many benefits (improved efficiency and morale, lower costs) but it also brings significant security and legal compliance risks to the workplace. Before your employees begin using […]