Security Operations Center (SOC) Technician – The Digital Dynamo with a Passion for Packet Perfection
Do you dream of network cables and firewall rules? Does a glitch in the matrix make you want to jump in and save the day? If you think “Ctrl+Alt+Delete” should be a superhero move and can troubleshoot a server crash before your morning coffee, then we have the perfect cape-wearing opportunity for you!
- Locations: Cumming, GA & Tempe, AZ
- Status: Full-Time, Employee
- Relevant Work Experience: 2+ Years
- Hours: Monday – Friday, 8am-5pm
Are you ready to take the next step in your IT career? If you thrive on solving technical issues and enjoy working in a multi-expert team environment, join our dynamic team at Snap Tech IT as a SOC Technician! In this role, you’ll play a crucial part in our Security Operations Center (SOC) supporting our clients’ network and IT infrastructure, cybersecurity, and backup systems. If you have a passion for technology and a drive to deliver exceptional service, we want to hear from you!
Apply only if you can tackle network issues with finesse and ensure every action is documented meticulously. Because you’ll be an essential part of a team that delivers top-notch service to our diverse clients, leveraging the latest technology, you’ll have plenty to get excited about! If you value doing things the right way and thrive on solving technical puzzles, we want you on our team!
We are actively hiring for this position at any of our office locations:
(Tempe AZ or Cumming GA) to serve clients globally.
We want candidates who:
- Excel in troubleshooting network and system issues and implementing solutions.
- Have experience or interest in managing backup systems and ensuring data integrity.
- Desire to directly impact their team and the company.
- Thrive on complex projects and interesting solutions.
- Are eager to enhance their networking and cybersecurity expertise.
- Already have a proven track record.
Complete the following with your application for priority processing:
Thank you for your interest in the Security Operations Center (SOC) Technician role at Snap Tech IT. It is important to our culture to engage with new talent and understand how we can best communicate in the interview and provide insight in their employment development. Please click this link and take 7-8 minutes to complete this simple 2 question survey, along with submitting your application. Applicants who complete the survey will be given priority in the interview process.
https://go.cultureindex.com/p/XHrHi64mK5UX
What will you do?
- Monitor and manage network and system alerts across various platforms, including on-premises and cloud environments.
- Execute troubleshooting to resolve network incidents and performance issues.
- Coordinate with SOC Analysts to address complex technical challenges and ensure timely resolutions.
- Perform routine maintenance and updates to network devices, servers, and applications.
- Assist in the implementation of network solutions and contribute to ongoing infrastructure improvements.
- Manage and monitor backup systems to ensure data integrity and availability.
- Conduct regular audits to ensure compliance with established procedures and security protocols.
- Document all activities and maintain accurate records of network operations, incidents, and backup processes.
- Engage in threat hunting activities to proactively identify and mitigate security threats.
- Respond to security incidents and perform incident response activities.
- Manage and execute backup and recovery processes to safeguard data and ensure business continuity.
- Monitor SOC ticket SLAs to ensure we meet client obligations.
- Perform on-call duties per Snap Tech after-hours on a rotating schedule.
Qualifications:
- Minimum of 2+ years of experience as a network technician or in a similar IT role.
- Proficiency in network monitoring tools and systems management platforms.
- Fundamental understanding of network protocols, including TCP/IP, DNS, DHCP, etc.
- Experience with basic troubleshooting of network hardware and software, including routers, switches, and firewalls.
- Experience with backup solutions and maintaining backups.
- Experience with advanced EDR (Endpoint Detection and Response) endpoint protection software.
- Experience with SIEM (Security Information and Event Management) solutions.
- Excellent communication skills and a collaborative mindset.
- Ability to work under pressure, manage multiple tasks, and consistently meet deadlines.
- CompTIA Security+ or ISC2 SSCP or an equivalent, well-established security certification required.
*Security vendor-specific certifications are a plus.
Benefits include group medical/dental insurance, paid vacation, holidays, personal & sick time, retirement contribution and training reimbursement. Our generous compensation plans are structured as salary plus bonuses for meeting utilization, compliance and customer service requirements, with initial compensation commensurate with relevant experience.
About Snap Tech IT:
Since 2001, Snap Tech IT has provided tech support to businesses in Atlanta, Phoenix, and San Francisco, and we are growing fast—at a rate of 15 percent year over year. As we expand operations from coast to coast, we have great opportunities for savvy IT professionals.