As a business owner, manager, or IT professional, we understand that you just want your technology to work. Technology needs to provide a competitive advantage for your company, rather than becoming a burden. With our IT Managed Services, we prevent technology headaches before they happen.
IT Managed Services are a combination of technology, standardization, and process, which allow us to produce consistent results, for you, our client. We provide proactive, ongoing IT Support and Management, 24×7 Monitoring, Monthly Maintenance, Help Desk, IT planning, and CIO services for a fixed monthly fee.
Snap Simplicity is the easiest way to partner with us. It is also the easiest way for us to partner with you. As a Snap Simplicity partner, you get the full unlimited benefit of our team for onsite and remote support. As a Snap Simplicity Partner, your business has its own IT Department. The business has a full 24\7 Help Desk with on call technicians. Your partnership includes a certified team managing your Antivirus and managing the security updates on your computers and servers. You have an Outsourced CIO that is looking at your budget and your technology roadmap to make sure that we are being proactive from a cash flow stand point as well as an operational one. Rest soundly knowing that you have a fully managed backup system that is not only providing you backups in the cloud but, guaranteeing you the fasted recovery in the industry right there in your building. You will also enjoy unlimited user response from our help desk. You and your employees can put in as many tickets in a month as needed to get the job done. It is all included in your monthly price. You receive the full benefit of our Critical Monitoring 24x7x365 where we are customizing the solution to help guarantee your company’s uptime. We get to know you and you get to know us.
Other Benefits include:
Cloud Services Management
Audio Video Equipment Troubleshooting
Use of our Facility for Training and Disaster Recovery
Vendor Management, Carrier Management, Project Management
IT Boost is a way to partner with Snap for those clients that may already have an IT Department or are just looking to enhance the support they currently have. With IT Boost you can choose to have all of the services that we offer in Snap Simplicity or simply pick the ones you feel you need at your company. IT Boost partners have access to our entire department with only one small caveat. IT Boost Partners receive a block of User Response service hours each month instead of unlimited support hours. This allows for cost savings when there is local internal staff and conversely when and if there is a lot of project work to be done our partners have the resources they need already familiar with the environment ready to get the job done. Sharing the responsibility can provide much needed rest for a single IT Manager environment and can give you the peace of mind that you have a team and a partner making sure that your business operates when it needs to. If your IT is functioning well but, it could use a little Boost to take it to the next level then this is the plan for you.
Other Benefits include:
Quarterly Business Reviews
Technology Roadmap Planning
IT Asset and Warranty Management
Ticketing system and Document Management
Monitoring & Management
Our Network Operations Center (NOC) Engineers use enterprise level monitoring and management software to monitor the health of your technology in real time. Our certified engineers perform monthly maintenance to ensure that your equipment is running fast and efficient.
As part of our Managed Services, we provide unlimited Help Desk support for your end users. Our helpdesk, based in Cumming GA, is staffed with certified engineers that are knowledgable about your technology and provide excellent customer service. We can talk geek speak, but we also know how to make technology simple for end users.
Does your company have a technology plan? Do you have a knowledgeable executive focused on technology solutions that give you a competitive advantage? Snap Technology, is not just an IT guy, but rather a Technology Executive and Partner. Our CIO services are designed to help your technology run optimally, so that you can remain focused on your company, mission, and profitability.