Your Snap Tech IT Team
Our People
Gain the peace of mind knowing that your business is powered by an executive team of IT veterans & an expert team of IT professionals that understand the intricacies of your business. We are laser-focused on delivering the right combination of solutions to manage your environment & collaboratively plan with you on the future of your IT infrastructure. Client experience is at the core of who we are.
Executive Leadership
Karl Bickmore
CEO
Over the last 20 years, Karl Bickmore has honed his ability to successfully lead and grow his IT Consulting business while becoming a well-respected thought leader in the industry. As CEO of Snap Tech IT, Karl continuously provides insights into operational improvement for IT companies & regularly speaks at cybersecurity management & international conferences.
Shawn Brown
President and COO
Shawn brings over 25 years of technology and management experience in working with Fortune 500 & SMBs. After working as a technology consultant & manager, Shawn partnered to create Snap Tech IT, currently serving as the President & COO. His leadership has helped transform Snap Tech IT to a consultative MSP, focused on acquisitions in multiple cities.
Randy Crockett
CFO
With 20 years of experience in the IT space, Randy Crockett serves as CFO and Partner of Snap Tech IT. Prior to 2009, Randy owned an IT firm, Stratatech, & connected with Karl to form a partnership to grow their company. Randy’s efforts led to the merger of Snap Technology & Phoenix-based Premier IT to form Snap Tech IT.
Ted Hulsy
CRO
Ted Hulsy serves as Chief Revenue Officer at Snap Tech IT, leading the company’s sales and marketing functions. Ted brings over 20 years of experience in the technology field, having served in leadership roles at companies such as SonicWall, Axcient, and Dropbox. Ted is passionate about leveraging technology to create better life experiences for Snap Tech IT’s clients and their people.
Michael Kingsley
Director of vCIO and Professional Services
Michael Kingsley serves as Director of vCIO and Professional Services at Snap Tech IT, leading the team responsible for strategic IT advisory and client delivery that connects business objectives to technology outcomes. With nearly two decades of experience in the MSP industry, Michael has a passion for translating business challenges into technology solutions that give clients a meaningful competitive advantage, always grounded in a security-first approach.
Scott Pierce
Director of Managed Services
Scott Pierce is Director of Managed Services at Snap Tech IT, where he leads the service team responsible for strategic IT advisory and client delivery — connecting business objectives to technology outcomes. A 25-year IT veteran with 13 years specifically in the MSP space, Scott brings a rare combination of broad technical depth and focused industry expertise, translating complex business challenges into technology solutions that give clients a meaningful competitive edge. He's equally committed to building a culture of ownership and accountability within his team, grounded in the belief that clients only get exceptional service when every team member takes full responsibility for the outcomes they deliver.
Our Exceptional Team
Todd Metivier
vCAIO
Scott Key
vCIO
Jordan Drever
vCIO
Brandon Garner
Sales Engineer
Nicole Antunes
Director of Account Management
Sabine Wright
Account Manager
Vianey Laureano
Account Manager
Duane Sheets
Unified Communications Service Manager
Chuck Wiley
Director of Information Security
JoAnn Kelm
HR Operations Manager
Shelly Brown
Recruiter
Bryce Lundgren
Professional Services Manager
Steve Crockett
Project Technician
Tanner Carrier
Project Technician
Rick Stoner
Project Engineer
James Dowdy
Project Coordinator
Garrett Hurtt
Security Technician
William Reinert
Security Technician
Charlie Wirth
Security Analyst
Brady Williams
Security Analyst
Brayn Scheepers
Security Engineer
Cyni Garbisch
Finance Manager
Tyler Hill
Accounting Specialist
Gabe Woolums
Service Desk Analyst
Coleman Boynton
Service Desk Analyst
William Wiltse
Service Desk Analyst
Kayla McManus
Service Desk Analyst
Aidan Bailey
Service Desk Analyst
Brenden O'Neill
Service Desk Analyst
Dante Strickland
Service Technician
Tyler Bourque
Service Technician
Justin Dale
Network Engineer
Tiaan Prinsloo
Systems Administrator
Jonathan Hartnick
Systems Administrator
Jed Fearon
Account Executive
Nathan Caldwell
Marketing Manager
Hungry for more
Explore our Resource Center and enrich your mind
- Blog
Shadow AI: What Your Employees Are Using Without Telling You
Employees are using AI tools to work faster, often without leadership knowing. Todd Metivier explains the risks of Shadow AI and how businesses can protect sensitive information while encouraging innovation.
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Custom GPTs Ending Dec. 11: What Businesses Must Know
OpenAI is retiring Custom GPTs on December 11, 2026. Here's what business leaders need to know about the transition to plugins, preserving existing workflows, maintaining security and access controls, and ensuring their teams can continue using essential AI-powered tools without disruption. Learn what changes, what needs to be migrated, and how to prepare your organization for a smooth transition.
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How I’d Hack You with AI
Hackers are using AI to create convincing phishing emails, clone executive voices, and manipulate business applications. Learn how AI-powered cyberattacks work and discover five practical cybersecurity strategies to protect your employees, sensitive data, and business operations.