Your Snap Tech IT Team
Our People
Gain the peace of mind knowing that your business is powered by an executive team of IT veterans & an expert team of IT professionals that understand the intricacies of your business. We are laser-focused on delivering the right combination of solutions to manage your environment & collaboratively plan with you on the future of your IT infrastructure. Client experience is at the core of who we are.
Executive Leadership
Karl Bickmore
CEO
Over the last 20 years, Karl Bickmore has honed his ability to successfully lead and grow his IT Consulting business while becoming a well-respected thought leader in the industry. As CEO of Snap Tech IT, Karl continuously provides insights into operational improvement for IT companies & regularly speaks at cybersecurity management & international conferences.
Shawn Brown
President and COO
Shawn brings over 25 years of technology and management experience in working with Fortune 500 & SMBs. After working as a technology consultant & manager, Shawn partnered to create Snap Tech IT, currently serving as the President & COO. His leadership has helped transform Snap Tech IT to a consultative MSP, focused on acquisitions in multiple cities.
Randy Crockett
CFO
With 20 years of experience in the IT space, Randy Crockett serves as CFO and Partner of Snap Tech IT. Prior to 2009, Randy owned an IT firm, Stratatech, & connected with Karl to form a partnership to grow their company. Randy’s efforts led to the merger of Snap Technology & Phoenix-based Premier IT to form Snap Tech IT.
Ted Hulsy
CRO
Ted Hulsy serves as Chief Revenue Officer at Snap Tech IT, leading the company’s sales and marketing functions. Ted brings over 20 years of experience in the technology field, having served in leadership roles at companies such as SonicWall, Axcient, and Dropbox. Ted is passionate about leveraging technology to create better life experiences for Snap Tech IT’s clients and their people.
Shane Swanson
CSO
Shane is an experienced IT Operations professional, bringing more than 25 years in the technology industry. After helping MSPs around the world bring process-driven IT operations & service delivery to the next level, Shane joined Snap Tech IT & is currently serving as the Chief Services Officer. His proven track record of success in helping companies optimize IT, enables them to focus on business strategy and growth.
“Snap Tech IT has a large staff of IT experts in a few different offices. With their large number of staff, they have groups of experts that specialize in different areas and we have access to all of them. They are focused on providing Managed IT Services - that is all they do. Their price was very competitive and ended up saving us considerable money over continuing to try and do it inhouse. They know our business and processes well and even though they provide services to many different clients, most of the time it feels like they work just for us.”
Agriculture Finance Organization
South Jordan, Utah
South Jordan, Utah
“We have worked with Snap Tech IT for several years. We really appreciate their diligence in regular meeting to help manage long term projects and discuss our future planning IT needs. Our account manager is awesome! Very responsive and follows up on resolved issues to make sure nothing has happed. They handle issues with excellence no matter how big or small. In our industry we have significant security and compliance needs, and Snap Tech makes sure we meet them all. They handle all of our outside audits with professionalism and make the experience painless. Snap Tech’s greatest strengths are their hands-on approach and responsiveness to our needs. They’ve done a wonderful job building our trust and partnership over the years not just with the owners but our employees as well.”
Investment Management Firm — Menlo Park California
“Snap Tech has been the exclusive provider of IT Support for our firm since 2000. They always respond to our IT needs in a timely and professional manner. The Managed Services provided by Snap Tech is perfect for our needs; extremely responsive and cost effective. With a proactive approach, they give us comfort to knowing we are keeping pace with the latest security risks, rather than playing catchup.
When we call, they respond. When there is an emergency, they are on it immediately. Trust is very important in the legal business; it is the foundation of our relationship with our clients. Snap Tech builds trust through performance. We trust Snap Tech implicitly with all our IT needs”
Law Firm — Scottsdale, Arizona
Our Exceptional Team

Todd Metivier
vCIO

Steve Crockett
Project Engineer

Nicole Antunes
Director of Account Management

Joe Wood
Senior Automation Engineer

Michael Kingsley
vCIO Director

Jared Brantley
Director of DevOps

Eric Larsen
Service Manager

Duane Sheets
Unified Communications Service Manager

Chuck Wiley
Director of Information Security

Sabine Wright
Account Manager

Brandon Garner
vCIO

JoAnn Kelm
HR Administrator

Jimmy Googer
Project Engineer

Kody Rogers
Service Desk Technician

Bryce Lundgren
Project Engineer

Michelle Wyrick
System Administrator

William Reinert
Service Desk Technician

Rick Stoner
Project Technician

Richawn Nembhard
SOC Analyst

Alex Duke
Controller

Samantha White
Service Desk Technician

Tyler Hill
Accounting Assistant

Matthew Allman
Project Coordinator

Gregg Hammer
Customer Experience Coordinator

Parker Standage
Service Desk Technician

Tanner Carrier
Service Desk Analyst

Garrett Chavez
Business Development Representative

Jordan Drever
Senior Systems Engineer

Nathan Caldwell
Marketing Manager
Hungry for more
Explore our Resource Center and enrich your mind

- Blog
Everything You Should Ask Before Choosing an MSP
Is one MSP as good as another? To figure out who you should pick as your IT service provider, be sure to ask these 20 questions.

- Blog
How to Evaluate and Compare Managed Service Providers (MSPs): A Guide for Business Leaders
MSP comparison shopping isn't as easy as looking at the price tag. Here are 10 ways to carefully compare the value of MSPs.

- On-Demand-Webinars
Microsoft Copilot Demo: Everything You Need To Know About Copilot – Webinar Recording
A culture of cybersecurity doesn't just happen. Learn how to build a culture of cybersecurity in your organization by watching our on-demand webinar.