Snap Tech IT Support

Our options for clients to connect with us are: Phone, Remote Support, Email & Customer Portal

Connect with a Help Desk Agent to help fix your issue.

Send us your question or issue via email

Connect with a Help Desk Agent to help fix your issue.

Snap Tech IT – Help Desk Agent

How to use the Help Desk Agent application. This app enables our clients to get faster access to support and get their request attended to swiftly.

From your computer, open the Snap Tech IT Help Desk Agent to request support

  1. Use the up arrow on your task bar to display your icons.
  2. Click on the Snap Tech IT icon
  3. Once the Help Desk Agent is open, you can perform the following tasks:

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Explore our Resource Center and enrich your mind

  • Self Help Video

How to Manually Add a Shared Mailbox in Outlook

In this tutorial video will show you how to manually add a shared mailbox within Outlook! Under most normal circumstances when using Office 365, when you're assigned access to a shared mailbox it will appear automatically within Outlook without any required actions from you.
  • Self Help Video

How to Create a Service Ticket

In this video tutorial, you'll learn how to create a service ticket with Snap Tech IT through the Help Desk Agent. Request support with ease using a super easy pop-up menu to create a service ticket. You can choose "Send Us a Status Update," and see helpful system information about your computer, speeding time to resolving system issues.
  • Self Help Video

How to connect to the Sophos SSL VPN

To connect to the VPN, you will need to bring your cursor down to your lower task bar. Right-click on the traffic light icon and select "Connect". Enter in the username for your company login and your password. Select "OK" and you will then be connected to the VPN.