Snap Tech IT Support

Our options for clients to connect with us are: Phone, Remote Support, Email & Customer Portal

Connect with a Help Desk Agent to help fix your issue.

Send us your question or issue via email

Connect with a Help Desk Agent to help fix your issue.

Snap Tech IT – Help Desk Agent

How to use the Help Desk Agent application. This app enables our clients to get faster access to support and get their request attended to swiftly.

From your computer, open the Snap Tech IT Help Desk Agent to request support

  1. Use the up arrow on your task bar to display your icons.
  2. Click on the Snap Tech IT icon
  3. Once the Help Desk Agent is open, you can perform the following tasks:

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Explore our Resource Center and enrich your mind

  • Self Help Video

Passly Password Update

Staying safe online requires you to update your password on Passly regularly. Take a quick look to learn the steps needed to update your password in this informative video.
  • Self Help Video

Passly Password Reset

Want to learn how to reset your password using Passly? Watch this video for a step-by-step guide to a safe password reset that allows you to access your information while protecting your system.
  • Self Help Video

How to Create a Service Ticket

In this video tutorial, you'll learn how to create a service ticket with Snap Tech IT through the Help Desk Agent. Request support with ease using a super easy pop-up menu to create a service ticket. You can choose "Send Us a Status Update," and see helpful system information about your computer, speeding time to resolving system issues.
  • Self Help Video

How to connect to the Sophos SSL VPN

To connect to the VPN, you will need to bring your cursor down to your lower task bar. Right-click on the traffic light icon and select "Connect". Enter in the username for your company login and your password. Select "OK" and you will then be connected to the VPN.
  • Self Help Video

Setup Email on an Android Phone

Setting up your mobile email on your Android device can be done in a few quick steps. First, open the Google Play Store app and search for the Microsoft Outlook email app. Once downloaded, open the app and click on the blue Get Started button. Next, type in the email address for the account that you'll be using on this device.
  • Self Help Video

Block SPAM in Outlook

Today, we are going to show you how to block spam in the Outlook application. First, you need to open Outlook. In this view, you will see the current inbound emails. You can block spam 2 different ways. One, by selecting email, then selecting Junk, and two by going to Block Sender.
  • Self Help Video

How to Manually Add a Shared Mailbox in Outlook

In this tutorial video will show you how to manually add a shared mailbox within Outlook! Under most normal circumstances when using Office 365, when you're assigned access to a shared mailbox it will appear automatically within Outlook without any required actions from you.
  • Self Help Video

How to setup 2FA with Passly

You've probably heard the term two factor authentication, or 2FA in regards to signing into websites and other applications. 2FA as a second layer of security used when logging in to ensure your information is protected from someone else trying to log into your accounts. Passly is a utility built to protect the usage of your credentials.