Managed IT Services
With Snap Tech IT, you have the ability to tailor your services to align with your business needs. If you don’t have an IT Department today, our comprehensive offerings can take the hassle out of working the day-to-day details around your IT environment. Our goal is to invest in your success by solving your IT puzzle.
We take the time to understand the uniqueness of your IT environment and your business challenges. And the challenges are real…you know them:
- Uncovering IT security gaps that put your business at risk
- Lacking bandwidth and expertise to successfully manage IT in-house
- Attracting new business and retaining customers
- Investing time in business strategy development necessary for future growth
- Measuring ROI on evolving technology across your business
This solid understanding lays the foundation for structuring your services in a way that positions your business for success. Our ability to tailor proven IT management solutions that are unique to your business and deliver them with a team of certified engineers is the cornerstone of our business.
Managed Service includes:
- Dedicated IT Manager to manage your technology roadmap and IT Budget
- Unlimited Help Desk and on-site support
- Managed Backup and Disaster Recovery Solution
- Network Operations Center to monitor all Servers, PCs, and network equipment
- Security Operations Center to manage your EndPoint Security and Firewall
- Custom Standard Operating Procedures for your environment
- Technical Documentation and Change Management
- Proactive planning with IT roadmap, and quarterly business reviews (QBRs)
- And much more…
Co-Managed IT Services
If you have an IT Department managing your environment, you’re well aware of increasing workloads, lack of resources and the growing need for an insurmountable level of expertise to maintain secure and effective operations. Snap Tech IT can solve your challenges with Co-Managed IT Services, providing the appropriate level of service when and where you need it most.
With Co-Managed Services you can:
- Provide full-scale security with CyberDefense, backed by a team of certified experts
- Delegate your helpdesk and escalate issues back to you
- Be your own field engineer while we operate as a NOC, SOC and escalation service
- Leverage fully configured ticketing, as well as systems management and documentation processes
Ready to take your enterprise software and technology online? You can with Cloud Solutions from Snap Tech IT. Supporting Managed and Co-Managed Services, our Cloud Solutions enable you to procure, manage, secure and back up a plethora of on-demand solutions.
- Office 365, Office 365 backup
- Email protection, encryption, and archiving
- Dual factor authentication
- Single sign-on (SSO) solutions
- Secure cloud file solution
- Mobile device management (MDM)
- System encryption
- Microsoft Azure Cloud servers
- Virtual Desktops (VDI)
- Server & Desktop Backups
- EndPoint Security
Snap Tech IT CyberDefense is a more comprehensive approach to managing your IT environment, based on the guiding principles of the National Institute of Standards & Technology (NIST) and Cybersecurity Framework (CSF). Many organizations have minimal protection solutions in place such as anti-virus and UTM firewalls, thinking that’s really all it takes. Often, there is no solution in place to detect a breach or attack that can penetrate those protection systems. This ideology has proven costly to countless businesses around the globe.
Snap Tech IT CyberDefense has built security services around every aspect of the NIST and CSF, providing the top-tier security you need to protect your business from sophisticated cyber attacks.
- Cybersecurity Risk Assessment
- Vulnerability Assessment
- Firewall Assessment
- Identity and Access Management
- Office 365 Security
- Security Awareness Training
- Change Management & Documentation Automation
- EndPoint Protection
- Managed Firewall
- Data Security
- Backup & Disaster Recovery
- Application Control
- Managed Detection & Response (MDR)
- Vulnerability Management
- Security Operations Center (SOC)
- Dark Web Credential Monitoring
- Incident Response Services
- Disaster Recovery Planning
- Disaster Recovery Support
Maximize efficiency and manage critical components of your IT environment with Professional Services from Snap Tech IT. Your dedicated project manager will ensure that your projects– and promises– are always delivered on time and on budget. Explore your options.
The Snap Tech Way
Understanding the Snap Tech Way and how we do IT is just as important as the services we offer. Knowing what to expect from a process standpoint is critical in maintaining a strong partnership. Together, we will engage in the following six step process to ensure the best outcomes:
All technology is analyzed, and recommendations are made. Top risk items and proposals are delivered.
Full documentation of current environment is completed. Deployment of monitoring, patching, security software, etc. is completed.
Any items with immediate need and minimum requirements are deployed. Client requested items are also completed at this stage.
Ongoing proactive and reactive support occurs. 24/7/365 monitoring is in place. Automation in patch management and basic maintenance tasks is used.
Major changes, equipment changes, or special needs not previously considered that have come up over time are implemented.
Quarterly Business Review meetings (QBR) are in place. IT Roadmaps created and updated. IT Compliance is reviewed on a regular basis.