Snap Tech IT’s Services

Snap Tech IT’s comprehensive service offering allows us to provide a well-designed IT management system that brings value to your business. You’ll have your own IT Manager who will get to know you, your network and what you need to achieve your goals. You’ll want to put your Snap Tech expert on “speed dial.”

Chuck Wiley
IT Director

“You’ll have your own IT Manager who will get to know you, your network and what you need to achieve your goals.”

Managed IT Services

How do you buy IT? It all depends on what you need. We made it simple by offering two choices: SNAP SIMPLICITY and SNAP BOOST.

Do you outsource IT?

Then Snap Simplicity is right for you. We’ll get to know each other so well, you’ll think of us as your IT department. This plan includes:

  • A trusted CIO to manage your technology roadmap and budget
  • Proactive antivirus and security updates
  • Unlimited access to your certified IT team, both onsite and remotely
  • 24/7/365 support including on-call technicians after hours/holidays
  • A fully-managed backup system
  • Trusted advisor services
  • Monitoring
  • Disaster recovery
  • Help desk
  • Systems administration
  • Network operation center (NOC)
  • Field engineer
  • IT automation for routine tasks
  • Full process documentation (SOP) that you own
  • IT asset management
  • Procurement services
  • Change management
  • Line-of-business software management
  • Proactive planning with IT roadmap, and quarterly business reviews (QBRs).

Do you JUST need some extra IT support?

Then Snap Boost is designed for you. Buy monthly blocks of user-response service hours and tap into any of our Snap Simplicity services in a co-managed way. How we share the work is up to you: Be your own field engineer while we operate as a NOC and escalation service. Or let us run your helpdesk and escalate issues back to you. Whatever you choose, we provide fully set up ticketing, systems management, and documentation system as part of Snap Boost.

Professional Services

Because project managers and engineers are dedicated specifically to your projects (meaning they don’t have other support responsibilities), you get your projects– and promises–delivered on time and on budget.

  • IT Migration
  • IT Deployment
  • IT Server
  • IT Networking
  • IT Security
  • Ongoing IT Procurement services
  • IT risk analysis
  • UC projects including telephony (traditional or VOIP)
  • Video conferencing
  • Carrier management services

SaaS Solutions

Our software as a service (SaaS) solutions allow you to take your enterprise software and technology online. We help Snap Simplicity and Snap Boost clients procure, manage, secure, and back up a variety of on-demand cloud or SaaS solutions including:

  • Office 365, Office 365 backup, server/desktop backup
  • Microsoft Azure
  • Email protection, encryption, and archiving
  • Phishing testing
  • Secure cloud file solution
  • Dual factor authentication
  • Single sign-on (SSO) solutions
  • Cloud servers, desktops, VOIP
  • Mobile device management (MDM)
  • System encryption
  • Dark web monitoring
  • Vulnerability scanning
  • Anti-virus
  • Anti-ransomware
  • Server lockdown solutions
  • Snap Tech BDR service
  • Colocation
  • Web hosting

Security and Compliance

Security and compliance is what we do best. Whether you choose our SNAP SIMPLICITY plan or SNAP BOOST option, our leading-edge managed security and compliance services will be the eyes and ears that protects your network from cyber criminals, keeping it safe and secure at all times. If ever a threat is detected, our systems and people are on it in an instant.

Security Services include:

  • Managed firewalls
  • Managed switches
  • Risk analysis
  • Vulnerability scanning
  • Darkweb monitoring
  • System encryption
  • MDM
  • Dual-factor authentication
  • VPN management
  • Log management
  • File system permissions
  • Local administrative access control
  • Active Directory auditing and management with best practices
  • Desktop, mobile, and server antivirus
  • Anti-ransomware with artificial intelligence and deep machine learning

Compliance Services include:

  • Change management
  • Incident response
  • Service documentation
  • Information security policy management
  • Compliance management (PCI, SOX, HIPPA, NIST 800-53 and 171, ISO, ITAR, FIPS, DFARS, etc…)
  • Engagement with 3rd party auditors
  • Internal audits of security controls
  • File system audits
  • User privilege audits
  • Password management
  • Network firewall
  • Mobile device management
  • Web protection
  • Data encryption
  • Spam and virus protection

The Snap Tech Way

Congratulations on your decision to partner with Snap Tech IT for all your managed IT needs. Wondering what happens next? Consider this: How we do IT is just as important as what we do. #nobodydoesitITlikeus  Together, we will engage in the following six step process to ensure the best outcomes:

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STEP 1

Discovery/Risk Analysis

All technology is analyzed, and recommendations are made. Top risk items and proposals are delivered.

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STEP 2

Onboarding

Full documentation of current environment is completed. Deployment of monitoring, patching, security software, etc. is completed.

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STEP 3

Remediation Project

Any items with immediate need and minimum requirements are deployed. Client requested items are also completed at this stage.

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STEP 4

Support

Ongoing proactive and reactive support occurs. 24/7/365 monitoring is in place. Automation in patch management and basic maintenance tasks is used.

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STEP 5

Special Projects

Major changes, equipment changes, or special needs not previously considered that have come up over time are implemented.

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STEP 6

Ongoing Management

Quarterly Business Review meetings (QBR) are in place. IT Roadmaps created and updated. IT Compliance is reviewed on a regular basis.